The challenge
Coastline Realty's listings were published on a slow, template-based site pulling from an MLS feed with significant lag, while lead follow-up happened manually through a shared spreadsheet. Leads regularly went unanswered for a day or more, and agents had no visibility into which leads had already been contacted.
What we built
We built a custom listings platform with direct MLS feed integration, fast map-based search, and optimized image delivery, paired with a lightweight CRM that automatically routes new leads to the right agent based on property type and territory, with SLA reminders if a lead goes untouched.
The results
Listing page load times dropped from 2.4 seconds to under a second, and lead-to-showing conversion increased 52% within the first quarter as follow-up times dropped from over a day to under two minutes on average. Coastline's brokerage has since expanded the CRM to cover their rental management team as well.
Simbyte